We aim to provide you with high-quality print products. If there are issues with your order, contact us within 30 days after you receive your order.

The order will be assumed satisfactory if you don't contact us within 30 days. Refund and reprint requests after this period may not be accommodated.

Here’s what we can do for you, depending on the issue with your order.

Refund

Order not received: We will refund your order payment and shipping fee.

Refund times differ depending on your payment option provider, but refunds are usually received in 10 to 20 business days after they are issued.

No refund

Customer changed their mind and the order is already in "Shipped" status

Cancel order

Depending on your print order status, it may still be canceled.

Order Placed or Processing: Cancel the order from our end and be refunded in full.

Printing: You can still reach out to us. We’ll try to stop production and recover costs to issue you a partial or full refund, depending on how far production has gone.

Shipping: Cancellation is no longer possible but we may be able to offer another solution. See the "Other" option below.

Other

Situations differ from order to order. If you think the previous options don’t apply to you, contact us so we can work on a solution for you.